Complete Support Package Terms & Conditions

Version application-support-2026-01 · These are the terms for our paid £99 service. Our general website terms are here.

Internal — awaiting confirmation before launch (8)

These items are not settled by the source documents. They are shown while the site runs in payment test mode only, and online payment stays disabled until each is resolved.

Legal entity details
Registered company name, company number and registered office address. Required on a consumer distance contract.
Governing law and jurisdiction
Which law governs the contract and which courts have jurisdiction.
Complaints procedure
How a customer raises a complaint, expected response time, and any escalation route.
VAT position
Is £99 inclusive or exclusive of VAT, and what is the place-of-supply treatment for customers outside the UK.
Currency handling for non-UK customers
Confirm GBP-only pricing and what the customer is told about their bank’s conversion and any card fees.
Data protection detail
Retention period, UK GDPR lawful basis, ICO registration reference, and international-transfer wording. Terms §9 is thin and §3 states the team operates from countries other than the UK.
Service location statement
Terms §1 and §2 say services and sessions are delivered from the UK; §3 says the team operates from the UK and other countries. These contradict. Confirm the true position before any location claim is published.
Final statutory cancellation wording
The 14-day cancellation notice, the model cancellation form, and the wording shown at checkout for requesting an early start. Drafted below for review — confirm before live launch.

1. Scope of Service

London School of Excellence (LSOE) provides professional consultation, university application guidance, document review, and advisory support to students applying for Undergraduate, Postgraduate, and Doctoral programmes at UK universities.

2. Service Package & Inclusions

The Complete Support Package is priced at £99 and includes:

Applications to up to six (6) UK universities
Statement of Purpose (SOP) — expert guidance, review and advice
Professional CV preparation and review
Research Proposal — writing guidelines, editing and one-to-one professional review (where applicable)
Document review and compliance checks
Pre-CAS Interview Preparation — one-to-one live sessions
Guidance on tuition fees, UK living/maintenance financial requirements, and accommodation costs
Scholarship eligibility assessment
Visa application guidance through our trusted legal partner
Five live consultation sessions — 30 minutes each, valid for 100 days from the date of payment
Ongoing email support throughout your application process

3. Service Delivery

Live sessions, consultations and priority communications are scheduled to UK business hours, Monday to Friday, 10:00–18:00 GMT/BST. Clients outside the UK are responsible for converting UK times to their local time zone when booking sessions.

Up-to-date UK admissions information and policy guidance
Timely responses aligned with university and UKVI working times
Students may apply to up to six universities. While our counsellors actively promote our partner institutions, we fully support students who choose non-partner universities; in those cases counsellors research the specific entry criteria and guide the student through the application process.

4. Exclusions & Additional Costs

The £99 service fee covers only our consultation and support services. The following costs are not included and remain the sole responsibility of the client:

UCAS or university direct application fees
Tuition fees, deposits, and any university-related payments
UK Visa and Immigration (UKVI) application fees
Immigration Health Surcharge payments
Travel, accommodation, and living expenses
Third-party services or legal fees beyond our provided guidance

All tuition and university payments are made directly by the client to the relevant university or authority. LSOE does not collect or hold tuition funds on behalf of any institution.

5. No Guarantees

LSOE provides guidance, preparation, and administrative support only.

We do not guarantee university offers, admission decisions, CAS issuance, or visa application outcomes.
Admission decisions are made independently by universities; visa and immigration decisions are made by the UK Home Office.
Our service does not constitute legal representation. Visa guidance is provided in consultation with our trusted legal partners — final decisions rest entirely with official authorities.

6. Booking Sessions & Session Rules

All five live sessions must be booked at least 48 hours in advance, subject to advisor availability.
Sessions run during UK business hours, Monday to Friday, 10:00–18:00 GMT/BST.
Cancellations or rescheduling require 24 hours’ notice. Missed sessions without prior notice count as used.
Unused sessions expire 100 days from payment and cannot be carried forward, extended or refunded.
Sessions are conducted in English.

7. Client Responsibilities

Clients agree to:

Provide accurate, truthful, and complete information and documentation
Respond promptly to requests for information to meet application deadlines
Review all documents and applications before submission — final confirmation and responsibility rest with the client
Comply with all university and UKVI deadlines, requirements, and regulations

8. Your statutory cancellation rights and early start of service

Because this service is bought at a distance, you normally have 14 days from entering the contract to cancel and receive a refund.

If you ask us to begin during those 14 days, you may still cancel within the period, but you may be asked to pay for what has already been provided up to the point you cancel.
Once the service has been fully performed at your request, the 14-day cancellation right no longer applies.
At checkout you are asked separately to accept these Terms and to confirm whether you want us to begin straight away. Neither implies the other, and you may contact us instead of requesting an immediate start.

Draft wording — pending legal confirmation before launch.

9. LSOE payment and refund policy

In addition to your statutory rights above, LSOE applies the following policy. Nothing in this section removes or reduces the statutory rights described above.

Full payment of £99 is required before services begin.
Once application support, document review, or any work has commenced, fees are non-refundable.
If no work has started within 7 days of payment, a full refund may be issued at our discretion.
No refunds will be granted due to: visa refusal, university rejection, change of mind, or withdrawal after work has begun.

10. Data Privacy

Your personal information is held securely and used solely for application and admission support purposes. We do not share your data with third parties without your consent, except as required by law or necessary to process your applications with partner universities.

11. Amendments

LSOE reserves the right to update these Terms at any time. The version applicable to your purchase is the one shown to you at the point of booking and recorded against your order; later changes do not alter the terms of an order already placed.