Complete Support Package Terms & Conditions

1. Scope of Service

London School of Excellence (LSOE) provides professional consultation, university application guidance, document review, and advisory support to students applying for Undergraduate, Postgraduate, and Doctoral programmes at UK universities.

2. Service Package & Inclusions

The Complete Support Package is priced at £99 and includes:

• Applications to up to six (6) UK universities
• Statement of Purpose (SOP) — expert guidance, review and advice
• Professional CV preparation and review
• Research Proposal — writing guidelines, editing and one-to-one professional review (where applicable)
• Document review and compliance checks
• Pre-CAS Interview Preparation — one-to-one live sessions
• Guidance on tuition fees, UK living/maintenance financial requirements, and accommodation costs
• Scholarship eligibility assessment
• Visa application guidance
• Five live consultation sessions — 30 minutes each, valid for 100 days from the date of payment
• Ongoing email support throughout your application process

3. Where the service is delivered from

LSOE is registered in England and Wales and our team operates from the United Kingdom and other countries.

• All live sessions, consultations and priority communications are scheduled to UK business hours, Monday to Friday, 10:00–18:00 GMT/BST.
• Clients outside the UK are responsible for converting UK times to their local time zone when booking sessions.

4. Service Delivery

Live sessions, consultations and priority communications are scheduled to UK business hours, Monday to Friday, 10:00–18:00 GMT/BST. Clients outside the UK are responsible for converting UK times to their local time zone when booking sessions.

• Up-to-date UK admissions information and policy guidance
• Timely responses aligned with university and UKVI working times
• Students may apply to up to six universities. While our counsellors actively promote our partner institutions, we fully support students who choose non-partner universities; in those cases counsellors research the specific entry criteria and guide the student through the application process.

5. Exclusions & Additional Costs

The £99 service fee covers only our consultation and support services. The following costs are not included and remain the sole responsibility of the client:

• UCAS or university direct application fees
• Tuition fees, deposits, and any university-related payments
• UK Visa and Immigration (UKVI) application fees
• Immigration Health Surcharge payments
• Travel, accommodation, and living expenses
• Third-party services or legal fees beyond our provided guidance

All tuition and university payments are made directly by the client to the relevant university or authority. LSOE does not collect or hold tuition funds on behalf of any institution.

6. No Guarantees

LSOE provides guidance, preparation, and administrative support only.

• We do not guarantee university offers, admission decisions, CAS issuance, or visa application outcomes.
• Admission decisions are made independently by universities; visa and immigration decisions are made by the UK Home Office.
• Our service does not constitute legal representation or regulated immigration advice. Visa guidance is general guidance only — final decisions rest entirely with official authorities.

7. Booking Sessions & Session Rules

• All five live sessions must be booked at least 48 hours in advance, subject to advisor availability.
• Sessions run during UK business hours, Monday to Friday, 10:00–18:00 GMT/BST.
• Cancellations or rescheduling require 24 hours’ notice. Missed sessions without prior notice count as used.
• Unused sessions expire 100 days from payment and cannot be carried forward, extended or refunded.
• Sessions are conducted in English.

8. Client Responsibilities

Clients agree to:

• Provide accurate, truthful, and complete information and documentation
• Respond promptly to requests for information to meet application deadlines
• Review all documents and applications before submission — final confirmation and responsibility rest with the client
• Comply with all university and UKVI deadlines, requirements, and regulations

9. Price and what you pay

• £99 is the total amount payable for the Complete Support Package.
• The £99 is inclusive of any applicable VAT. LSOE adds no further charges at checkout.
• Payment is taken in pounds sterling (GBP) only. Checkout does not convert the price into another currency.
• If your card is denominated in another currency, your bank or card issuer converts the payment at their own rate and may add their own fee. That conversion and any such fee are between you and your bank; LSOE neither sets nor receives them.

10. Your right to cancel within 14 days

Because this service is bought at a distance, you have 14 days from the date you place your order to cancel and receive a refund of the £99 fee.

• To cancel, tell us in writing within those 14 days. An email to the address above is enough; no particular form of words is required.
• Your refund is returned to the payment method you used, within 14 days of us being told you have cancelled.
• Checkout does not ask you to request an early start, so this 14-day right is not shortened by beginning work. It applies in full.
• This right is yours by law. Nothing in the refund policy below removes or reduces it.

11. LSOE payment and refund policy

In addition to your 14-day cancellation right above, LSOE applies the following policy. Where the two differ within the first 14 days, the cancellation right above prevails.

• Full payment of £99 is required before services begin.
• Once application support, document review, or any work has commenced, fees are non-refundable.
• If no work has started within 7 days of payment, a full refund may be issued at our discretion.
• No refunds will be granted due to: visa refusal, university rejection, change of mind, or withdrawal after work has begun.

12. Data Privacy

Your personal information is held securely and used solely for application and admission support purposes. We do not share your data with third parties without your consent, except as required by law or necessary to process your applications with partner universities.

• We keep your information for one year after your application process is complete, and then delete it.
• Our team works from the United Kingdom and other countries, so your information may be accessed by team members outside the UK for the purpose of supporting your application.
• You can ask us what we hold about you, ask us to correct it, or ask us to delete it sooner, by emailing contact@londonschoolofexcellence.com.

13. Complaints

If something has gone wrong, tell us and we will put it right where we can.

• Send your complaint by email to contact@londonschoolofexcellence.com, with your order reference.
• We acknowledge every complaint within 5 working days.
• We will tell you who is handling it and what happens next. If you are not satisfied with the outcome, you may ask for it to be reviewed by a senior member of the team.

14. Governing law and jurisdiction

These Terms and the contract between you and LSOE are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

• If you live elsewhere in the UK, or in another country, you may still have the right to bring a claim in your local courts and to rely on the consumer protections available there. Nothing in these Terms takes that away.

15. Amendments

LSOE reserves the right to update these Terms at any time. The version applicable to your purchase is the one shown to you at the point of booking and recorded against your order; later changes do not alter the terms of an order already placed.